Refund policy

Thanks for shopping at The Lost Weekend. We appreciate your business and want to ensure you are completely satisfied with your purchase. Please read this policy carefully before making a purchase.

Australian Consumer Law

As a consumer, you have guarantees under the Australian Consumer Law (ACL) that cannot be excluded by this policy. If the product you purchased has a major failure, you are entitled to a replacement or refund.

Change of Mind

We understand that sometimes an item might not be what you expected. If you simply change your mind about your purchase (and the item is in new, unused, and undamaged condition with all original tags attached), we are happy to accept a return.

Please Note:

• Return Shipping Costs: The customer is responsible for paying the cost of returning the item to us. We recommend using a tracked shipping service, as we cannot guarantee that we will receive the returned item if it is lost in transit.
• Refund Amount: Once the item is received and inspected, we will refund the full purchase price of the item. However, original shipping costs are non-refundable, and any additional shipping costs incurred to return the item will be deducted from your refund.
• Condition: Items must be returned in their original condition and packaging.

How to Initiate a Return

To start a return for a change of mind, please contact us at [terri@thelostweekend.com.au within 14 days of receiving your order. We will provide you with our return address and any specific instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Contact Us

If you have any questions concerning our Returns Policy, please contact us.